Exchange Policy

We offer product exchanges if the exchange happens within the first 15 days of your purchase.

Eligibility for Exchanges

  • Your item must be unused and in the same condition that you received it.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.

Exempt Goods

The following are exempt from refunds:

  • Headwear – ie; baseball hats, beanies, etc. Anything worn on the head.

How to Process an Exchange 

  • If you need to exchange an item, please send an email to
    • Include your Order Number
    • Include the details of your exchange request (different size, color, etc)
  • Send your item to:

Onsite Apparel
Attn: Exchange
1510 Swasey St, Suite B
Hudson, WI 54016

Once your exchange is received and inspected, we will send you an email to notify you that we have received your item for exchange. We will also notify you of the approval or rejection.

If approved, then your exchange will be processed and shipped.

  • Customer is responsible for all shipping costs associated with exchanges.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.